Donation terms & refund policy

Last updated 24 September 2026

These terms apply to donations made to Green Wings Project, a registered charity in England and Wales (No. 1207209), through donate.greenwingsproject.org or our Viva.com payment link. By making a donation you agree to these terms.

1. Who we are

Green Wings Project, GS05, Barley Mow Centre, 10 Barley Mow Passage, London W4 4PH. Email [email protected] · Telephone 020 4572 0880.

2. Your donation

• Donations are one-off payments in pounds sterling (GBP), between £1 and £10,000 per transaction.
• A donation is a voluntary gift. You do not receive any goods or services in return.
• Donations are unrestricted and are used for our charitable purposes: collecting, safely processing and recycling disposable electronic waste such as disposable vapes, and related research, education and community work.
• You must be 18 or over, and the payment card or account must be yours or used with the holder's permission.

3. Payment

Payments are processed by Viva.com on its secure checkout page. Your donation is confirmed once Viva.com authorises the payment. We will email a receipt to the address you provide. We never see or store your full card details.

4. Gift Aid

• If you are a UK taxpayer and make a personal donation, you can choose to add Gift Aid, which lets us claim an extra 25p from HMRC for every £1 you give.
• You must pay at least as much Income Tax and/or Capital Gains Tax in the tax year as the Gift Aid claimed on all your donations. If you pay less, it is your responsibility to pay any difference.
• Gift Aid cannot be claimed on donations from companies, or on donations made on behalf of someone else.
• Please tell us if you want to cancel your declaration, change your name or home address, or no longer pay enough tax.

5. Refunds

• If you made a donation by mistake — for example the wrong amount or a duplicate payment — contact us at [email protected] within 30 days of the donation, giving the reference number from your receipt.
• We will refund valid requests in full to the original payment method, normally within 10 working days of agreeing the refund. Your bank may take a few more days to show it.
• Requests made after 30 days are considered case by case. We may be unable to refund a donation that has already been spent on our charitable work or on which Gift Aid has been claimed; where Gift Aid has been claimed we will adjust our claim with HMRC.
• If you believe a donation was made fraudulently using your card, please contact your card issuer and let us know.

6. Cancellation

You can abandon a donation at any point before you confirm payment on the Viva.com checkout page and you will not be charged.

7. Your information

We use your personal information as described in our privacy policy.

8. Complaints

If you are unhappy with any aspect of your donation, please contact us first at [email protected]. We aim to reply within 10 working days. If we cannot resolve your complaint, you can contact the Fundraising Regulator at fundraisingregulator.org.uk.

9. Law

These terms are governed by the laws of England and Wales, and the courts of England and Wales have jurisdiction.